contemptuous indifference: how not to keep members

<p>I have been a member of the AA for about 30 years.</p> <p>Last year, I forgot to renew my membership.</p> <p>In March this year I wrote to a Mr Crous who is described as the Director: Customer Relations about this.</p> <p>Some two months later, I get an e-mail that a "consultant" will be calling me shortly - no apology.</p> <p>It is pathetically sad that an organisation which supposedly represents the interests of motorists treats those same motorists with such disdain.</p> <p> </p> <p> </p>