SN
Sam N
1 reviews | Active since Jan 2019
22 Jan 2019, 13:13
Complaint for poor service
I was quiet disappointed as a client of AA when my vehicle had mechanical failure on the 12th of January 2019. I called in for long periods of time and no one answered the call, neither did anyone try to call me back. I had to find other means of assistance. This was the first time I have ever called them since I entered into agreement with them, yet I am debited every month without failure.
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Replies (2)0
Replies (2)
Automobile Association's replyOfficial
22 Jan 2019, 15:07Good day
On behalf of everyone at AA we would like to apologize for the inconvenience you had experienced with us recently.
We will refer this matter to the relevant department for investigation and be in contact with you shortly.
Kind Regards
The AA Team
On behalf of everyone at AA we would like to apologize for the inconvenience you had experienced with us recently.
We will refer this matter to the relevant department for investigation and be in contact with you shortly.
Kind Regards
The AA Team
Automobile Association's reply22 Jan 2019, 15:07
Official
Good day
On behalf of everyone at AA we would like to apologize for the inconvenience you had experienced with us recently.
We will refer this matter to the relevant department for investigation and be in contact with you shortly.
Kind Regards
The AA Team
On behalf of everyone at AA we would like to apologize for the inconvenience you had experienced with us recently.
We will refer this matter to the relevant department for investigation and be in contact with you shortly.
Kind Regards
The AA Team
Automobile Association's replyOfficial
25 Jan 2019, 12:29Good day Sam-Ngwira
We would like to express our sincere apologies for the poor customer experience you received from The AA. We would like to assure you that, this is not the level of service we strive for.
In order to investigate your concern , kindly provided us with your membership number and ID number.
Regards, The AA Team
We would like to express our sincere apologies for the poor customer experience you received from The AA. We would like to assure you that, this is not the level of service we strive for.
In order to investigate your concern , kindly provided us with your membership number and ID number.
Regards, The AA Team
Automobile Association's reply25 Jan 2019, 12:29
Official
Good day Sam-Ngwira
We would like to express our sincere apologies for the poor customer experience you received from The AA. We would like to assure you that, this is not the level of service we strive for.
In order to investigate your concern , kindly provided us with your membership number and ID number.
Regards, The AA Team
We would like to express our sincere apologies for the poor customer experience you received from The AA. We would like to assure you that, this is not the level of service we strive for.
In order to investigate your concern , kindly provided us with your membership number and ID number.
Regards, The AA Team