Claim that is taking too long - COMB***8

All my phones were ****** on the 20th of November and I went to the police station to report the matter and block both my phones. One was for business use and one was my private phone which is insured with my car insurance AA. I then reported the matter on the 21st November to the insurance. I only received a call on Friday the 01st after I have tried to follow up about my query. The guy called Tobias called me ONLY to verify the ITC Number and the IMIE number of my cellphone of which were provided together with my claim already a week later. He then told me how incorrect the information was and even the IMIE number provided from the beginning was incorrect. I then took out the box of the phone and gave him the number which is correct and he said i must verify with Telkom since I bought it from them which made me look so stupid because I still have the box of the phone and the number is correct. Because I wanted this matter sorted I called Telkom and they confirmed that the number is correct and they cannot re block the phone as the phone was blocked already. Also the ITC number is correct. I then told Tobias and told him that Telkom requested that he can verify with them seeing that he doesn't believe what I am saying. I provided him with contacts for Telkom and Vodacom where I blocked my phone as I was using a dual sim card phone. Up until today I haven't received feedback. Now the question is if a simple phone takes this long whats going to happen with the car claim if i have to claim one day...