VS
Vernette S

1 reviews | Active since May 2013

07 Jul 2018, 20:53

Cavalier Attitude

********** Service!!!

Hubby called AA out to come and charge the car battery for me as the car's battery was flat. They told him that it would take about an hour for some1 to come out and assist. After waiting at our home for over an hour with no electricity my husband called to find out where they are and he is told that they never sent any1 out cos there is a problem with our membership. Why the heck could they not call him back immediately and tell him that they are not sending some1 out- instead they made me wait over an hour and waited for my hubby to call back.... What if I were stuck on the side of the road AA? Consultant could not even say what the problem with the membership is.... Premiums are paid every month!!!

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Replies (2)
Automobile Association
Automobile Association's reply09 Jul 2018, 09:22
Official

Good day

On behalf of everyone at AA we would like to apologize for the inconvenience you had experienced with us recently.

We will refer this matter to the relevant department for investigation and be in contact with you shortly.

Kind Regards
The AA Team

Automobile Association
Automobile Association's reply10 Jul 2018, 15:52
Official

Good day

Once again on behalf of everyone at AA we would like to apologize for the inconvenience you had experienced with us recently.

We hereby confirm your complaint has been resolved.

Please feel free to contact the AA should you require any assistance.

Kind Regards
The AA Team