1 reviews | Active since Jul 2017
Car insurance claim
<p>I made a claim on the 19 June'17, today the 6 July 17 my matter hasn't been resolved. I have been calling the person who is handling my claim and to my surprise it seems as if he's clueless about what's happening with my claim. It seems as if my claim is left unattended or no one cares. The insurance company doesn't even inform me, I take time to call but still nothing is being done. They never call back even when they promise to call you back.</p>
Hi Kgosi
We are very sorry to hear this, your matter has been escalated to our Claims Manager who will be in contact.
Kind regards
The Insurance Driven by the AA team
Hi Kgosi
We are very sorry to hear this, your matter has been escalated to our Claims Manager who will be in contact.
Kind regards
The Insurance Driven by the AA team
Hi Kgosi
We have investigated your matter and would like to provide you with feedback.
After the assessment of your vehicle we advised you that it was uneconomical to repair on the 26th June 2017. You requested that you would like to have the vehicle repaired and our assessor tried to see how we could accomodate your request, unfortunately after reviewing the matter it was found that we could not, and an agreement of loss was sent through to you.
Please feel free to contact us directly if there is anything else we can assist with.
Kind regards
The Insurance Driven by the AA team
Hi Kgosi
We have investigated your matter and would like to provide you with feedback.
After the assessment of your vehicle we advised you that it was uneconomical to repair on the 26th June 2017. You requested that you would like to have the vehicle repaired and our assessor tried to see how we could accomodate your request, unfortunately after reviewing the matter it was found that we could not, and an agreement of loss was sent through to you.
Please feel free to contact us directly if there is anything else we can assist with.
Kind regards
The Insurance Driven by the AA team