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mxobo M

1 reviews | Active since Jun 2016

17 Nov 2017, 09:06

Car hire due date and no clear response from the panel beater

I lodged a claim on the 2 October 2017 and it was approved.The car hire is due today and the panel beater said the might be ready next week if I am lucky by Tuesday.

I called AA claim departments on Wednesday and spoke to Wendy.She said there is nothing that they can do from their side I need to take the car back today.Then wait for the panelbeater. AA is not doing enough to assist me on this matter.This morning I called and hold for more than 15 minutes there is no response from claims.

I am the one who is doing follow up with the panel beater.This panel beater was recommended by AA but now they not doing anything to speed up the process.I am not being updated about the whole process.

I need to be provided a car until the panel beater fix my car.

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Replies (1)
Automobile Association
Automobile Association's reply08 Jun 2018, 14:55
Official

Good day

Once again on behalf of everyone at AA we would like to apologize for the inconvenience you had experienced with us recently.

We hereby confirm your complaint has been resolved.

Please feel free to contact the AA should you require any assistance.

Kind Regards
The AA Team