Can't get through to emergency line or customer "care"

Trying to call the emergency number for the last hour and the line is just dead. No urgency from there side..able to reach applications dept. They don't even know about it. You would think for an emergency service they would be more proactive or have some sort of sms or app notification. But it seems no one cares.

To the reviewer from AA pls don't even bother with replying with your standard generic msg.