Cancellation Ignore - 6 months and no membership info posted!

Good Day, I received a call shortly after my post here, on the 9th of February 2018. The agent who called tried to convince me that he would have documents sent to me asap, but I refused. He still insisted he would send me an email to confirm that he will have it posted, and he just drove me crazy as this call was during working hours and I stepped out a meeting to take the call. Only once I raised my voice did he agree to cancel, after this I asked him if calls were recorded because I need confirmation that he would cancel and he agreed that he would cancel it and process the cancellation. I said I will not pay another cent and will not allow my bank account to be debited for something I do not want any more as I have nothing to show for it, its like day light *******. He agreed that I would not pay anymore as my account has already been debited for February and he also confirmed the email I sent cancelling my membership, I made sure he confirmed everything with me before ending the call. He promised me stating that he would send me an email with all that we discussed .... then.....I receive an email with this.... ____________________________________________________ "Good day Ms ---- Firstly I would like to apologies for delayed reply and bad service experienced from our side. Membership card was posted around 15th December 2017 through Post Office to below address : ------- ------- Please confirm if above address is correct. This is what I’ll do to make sure you receive your membership card, Confirmation letter and The “24 Hour Helpline” sticker which is double sided . The “do not tow” sticker is on the reverse side of the 24 Hour Helpline “ sticker. Ill arrange with the driver to deliver the above documents straight to your house. All this can be done before Wednesday 14th February 2018 Please confirm if I continue arranging the above for you before next week Wednesday Feel free to contact me on ********** or reply on the email should you require any information or to ensure that we have your correct details in case of emergencies. Regards, Khutso Mphahlele CAC Data Administrator ...." __________________________________________________________ I am so angry, there are no words to express my frustration right now! I am 110% certain that I spoke slowly and clearly and we agreed that my memebership would be cancelled! After paying for almost 7 months now, still this nonsense! Where does all that money go when I didnt even know the content of the policy or benefits or anything as it was my first time to join the AA?!?! Who does one need to speak to about this???

I called again and managed to get through to a polite lady, who has guaranteed me that my membership has been cancelled. She assured me that she will process accordingly and send me a confirmation email asap. She sounded alot more knowledgeable and helpful, thank you Samantha Sauls. Awaiting confirmation of cancellation email now....