BOOKED A TAKE-ME-HOME SERVICE, THEY TOOK MY MONEY AND NEVER ARRIVED

<p>I booked a ride home with the AA Designated Driver Service in Cape Town on 22 November 2016 for the morning of 26 November 2016. The take-me-home service was confirmed via telephone on Thursday and the money came off my credit card immediately. On the night my ride home just didn't arrive. We tried getting through to the AA Customer Care and coudln't. We didn't even get a call from them to see if our car had arrived. After trying to get hold of them with no luck we had to make another plan and stay at friends for the night.</p> <p>Since then I have tried to get my money paid back to me with no luck. I have phoned and emailed their Customer service department countless times with promises that the money will be paid back to me and that they would get back to me to let me know their progress regarding the matter. They never have, I still haven't been paid back.</p> <p>Firstly this service cannot be trusted. <br />Secondly their customer service is terrible. <br />Thirdly, KINDLY PAY BACK THE MONEY YOU OWE ME!!!</p> <p>here is my reference number: 161 ********** <br />These are the people I have been dealing with that haven't managed to get anywhere:</p> <p><br />Mr Freddy Motshwane<br />ECC Emergency Call Centre Supervisor<br />Tel:<br />011 ********** <br />Email:<br ********** <p><br />Lesedi Mello<br />Emergency Call Centre: Incident Co-ordinator<br />Tel: ********** <br />Email: **********