bad service

On the 2nd January 2018 i have lost my cellular fone and i contacted AA which is underwriten by oakurst and i spoke to a lady and she said someone will contact me to register my claim , on the 04 january 2018 i contacted them again to find and this time i spoke to Grechen Solomons contacted her on ********** 700 and i have emailed them on ********** to date i have had no response and yet the lady told me that someone will contact me within 12-48 hours from the date if first contact which was the 03/01/2018 ,i am very disgusted in this service knowing that i have not put a claim in for lost cellfone i surely do not know the process to follow or anything ,yet i spoke to gretchen and i asked what must i do and she told me somene will contact me ,i have chnaged my insurance from iwyze old mutual to AA insurance thought that i would get a lower premium but the service is pathetic now i wish i had to keep my insurance with iwyze and pay a higher premium but have quality service, i know feel i need to cancel my insurance due to lack of custemer service ,my claim number COMB ********** -00001 ,