Bad Service

I lodge a complaint on the 17 November about my insurer not doing follow ups with the panel beater and the courtesy car was due.

On the 17th when I called the pannel promised that the car will be finished on the 22nd Nov if I am lucky or friday.

I guess I was not lucky now they are saying I will get it on monday the 27 Nov.After the first complaint AA just extended the courtesey car for five days but never attend to my complaint with my complaint.Until I call them on the 24th Nov.After so many attempt throughout the week trying to get to claims department.

The main reason I have an insurance and chose to take my car to the panelbeater recommended by AA is to have peace of mind and not to get to deal with ************* panelbeaters.

After I spoke to Remofilwe who refused with her manager to extend courtesy car .I had to pay R711 from my own pocket to extend until today.

I have never felt so unprotected by an insurance such as AA.I expect to be refunded my money I paid for the extension and to get my car tomorrow from the panelbeaters.

Word of mouth is very important when it comes to insurances.After this experience I would never recommend AA to anyone .