Bad Customer Service

i am so disappointed in the level of service that AA displays, you claim that you'll "offer insurance solutions for whatever problems life throws at you" and this is not the case. i am sitting with a claim that has been going on for such a long time and all i get told is that its awaiting manager approval. I trust this is not the way That AA wishes to conduct business with valued customers—I have been a loyal client to the company and if this is the way of telling me i should move on to another insurance company i would appreciate it if one of the consultants called me to advise me of this rather than get slapped in the face without pathetic customer service.I would welcome the opportunity to discuss matters further and to learn of how you propose to prevent a similar situation from recurring. I look forward to hearing from you.