bad customer serivce

Good day i have taken out insurance with AA the 24/08/2017, thinking i would get better service,they phoned me to place tracker in my car up until today i have not received any response they deducted my premium 28/08/2017 which include the tracker fee of R79 ,i have not yet had a tracker installed with this said i want AA not exclude the R79 from my premium because i was not covered for the for the full month ,going forward i want them to load this one that it will not be a requirement of me to have a tracker ,because i do not see the use in having one now if i have not had one in for the month,y concern is that if my car is ****** or whatever happens to it ,i will not be held responsible for the damages or lost whatsoever.i cancelled my insurance with IYWZE thinking i will gain a decreased in premium and save money but now i actuallly think that i had to stay with Iwyze.i urgently need a MANAGER To contact me , last i spoke to ZAMA at Aa and he contacted me saying someone will call me to arrange tracker ,they phoned me once but i missed the call and they didn't even bother to leave a voice message in order me to call them back, Im very disappointed in the service and i dont even have my insurance a month and if this is how the service is starting im dreading to think being a customer of AA.