bad and unreliable service

<p>ON 06/10/16 MY CAR BROKE DOWN ON THE N1 SOUTH NEAR THE GOLDEN HIGWAY OFFRAMP, i WAS WITH MY 10, 7 AND 1 YEAR OLD DAUGHTERS IN THE CAR. I CALLED AA AT 12:41 SPOKE TO MONDE, AND I TOLD HIM THAT IAM STUCK JUST BEFORE ON AND THAT CAR A PASSING VERY CLOSE TO MY CAR AND THAT I HAVE MY 3 DAUGHTERS IN THE CAR AND THERE IS NO SHADE FOR MY KIDS TO STAND IN AND INSTEAD OF HIM SAYING THAT I WILL DISPATCH A TOW TRUCK, HE TOLD THAT THE TRUCK CAN ONLY TAKE 2 EXTRA PASSENGERS, SO THAT MEANS I MUST LEAVE MY DAUGHTERS ON THE SIDE OF THE ROAD. HE ALSO ADVISED THAT A TOW TRUCK WILL TAKE UP TO AN HOUR TO REACH US, AT THAT POINT I HAVE MY 1 YEAR OLD BABY AND MY 10 AND 76 YEAR OLD IN THE CAR, STANDING ON 300M BEFORE THE ON RAMP THAT MEANS THE CARS THAT ARE GOING ON THE OFF RAMP PASSES AT HIGH SPEED PASS MY CAR, WHICH PUTS MY FAMILY DANGER. I LOGGED A CALL AT 12:41 THEN I RECEIVED A CALL FROM THE DRIVER AT 13:48 THAT HE ONLY GOT A CALL FROM AA 5 MINUTES AGO REGARDING MY BROKEN DOWN CAR, THE DRIVER WAS LEAVING CARLETONVILLE MINE, TO COME TO ME AND MY KIDS STANDING AT GOLDEN HIGHWAY. DURING THIS WAITING PROCESS I MADE OVER 10 CALLS TO AA BECUASE MY KIDS RAN OUT WATER AND MY BABIES FORMULA WAS FINISHED, BY KIDS STARTED TO GET DEHYDRATED. I SPOKE TO AMELIA, AND SEVERAL OTHER PEOPLE, THAT MADE HOLD TO TRANSFER MY CALL TO DISPATCH. I LOGGED A CALL 12:41 AA LOGGED CALL WITH TOWING 13:40 ALREADY I HAVE STANDING FOR AN HOUR WITH MY KIDS, WHO WERE GETTING DEHYDRATED. THEN AT 13:49 RECEIVED A CALL FROM AA THAT WILL DISPATCH ADT TO COME STAND WITH MY KIDS AND I, BECUASE OF THE DANGEROUS ROAD CONDITION WE WERE STANDING IN. AT 14;00 I GOT A CALL FROM ADT TO FIND OUT MY LOCATION, THE DRIVER WAS COMING FROM LENESIA SOUTH, WHICH IS LIKE IN ENNERDALE, LAWLEY, ADT WAS AN HOUR AWAY FROM MY LOCATION. THE TOW TRUCK ONLY ARIIVED AT 14:30 AFTER A LOGGED A CALL WITH MONDE AT 12:41. THIS HAS LEFT A BAD TASTE IN MY MOUTH, IT DID NOT EVEN HELP WHEN I TOLD THEM THAT I HAD 1, 7 AND 10 YEAR OLD GIRL IN A VERY HOT CAR, 300M OF AN OFFRAMP, I HAD TO STAND IN THE ROAD TO SHOW THAT CARS THAT THEY MUST MOVE OVER TO THE OTHER LANE MEANING I LEFT MY KIDS UN ATTENDED IN THE CAR, WHILE I BUSY TRYING TO AVOID BEING REAR ENDED BY A SPEEDING CAR, THIS SITUATION DID NOT MEAN ANYTHING TO AA, WHICH A PAY EVERY MONTH, THIS SERVICE IS BAD, THEY CALL A TOW TRUCK FROM CARLETONVILLE AND ADT FROM LENESIA SOUTH</p>