Bad Administration

On 01 December 2020 Zainap Johennesse emailed me explaining that she has debited my card three times for my annual premiums. I must supply my card details so that she can reverse the two extra debits. I did not see the need for me to send the card details again as I did on the account form that I emailed them so that they cold debit my card. She failed to attend to the reversal before the card account closed on 19 December 2020. I informed the bank & they reversed the two extra debits but this reversal will only appear on the next statement. The bank insists that I will need to pay my account in full including these two extra debits or I will need to pay interest on the short payment as the reversal will only appear on the next statement. Jainap & AA has failed to respond to my last three emails. I have been an member for app 40 years but have not used their services for app 10 years. When ne call them they take ages to answer & sometimes the call get disconnected. Will the AA answer my call when really need them & have problem on the road???