Automobile Association - Still zero response after 2 weeks to renew 2020 membership

It's now exactly 2 weeks since my first email to Refilwe Nkomo at the AA to assist me to renew my AA membership for 2020 and a week after my 1star review on Hello Peter to request AA again to assist me and absolutely zero response. Although AA responded last week that they will investigate absolutely nothing has been done. I surely hope they did not try to phone me on my mobile as the Vodacom signal at our business is non-existent. But, if they could not find me on my mobile then why not bulk SMS me or send an email to my address which they have. I'm really, truly disappointed in the AA and it is evident that they do not want to retain members. I guess I have no option or choice than to escalate my frustration to the AA's senior management.