Automobile Association SA - Unexpected Dreadful Service

Have found the general level of service and personnel competence has sadly deteriorated markedly at the Automobile Association South Africa over the last year or so. Their systems (and/or personnel) are showing a distinct level of inadequacy. Strangely though their annual automated fee deduction system appears to be in perfect order. A recent highly disappointing experience where I required their assistance for a battery start in a shopping centre in Bedfordview was a clear indication that my observation of their lowered standards is well founded. Waiting for one and a half hours to be eventually assisted. In trying to send my pinned location to them they did not have the correct vehicle registration number on their system – with no means of correcting this on their app. Their call centre contradicting the report on the 2nd occasion I called in the problem due to the time factor and also not having received an SMS with the “case ref number” from the 1st call. On eventually returning to my office was unable to log into the site as my credentials are “not registered and have “no record” of my 40-year-old Membership number. I have previously had no problems in logging in with the identical details and the annual account clearly reflects the same Membership number. On trying to correct this telephonically as per their instruction --- no response to my call. Sent an e mail to the AA indicating problem – again no response or acknowledgement in 4 days. All this with being a designated “Advantage Plus” Member. I am not able to see any advantage in being connected to this highly disorganized, *********** and inadequate institution any longer.