jJ
justindingle J

1 reviews | Active since Feb 2017

05 Dec 2019, 08:36

Automobile Association got too big for their boots

I have been waiting 8 days now to receive my International Driving Permit from the AA. I ordered it online, payment was successful and I still waiting for the courier company to phone me. I can not get hold of anyone at the AA when I phone them. the phone just rings and rings after going through a very complex voice option menu. So frustrating. I am leaving on holiday in a few days.

0
Replies (2)
Automobile Association
Automobile Association's reply05 Dec 2019, 16:07
Official
Good day Justin

Thank you for bringing this to our attention.

 We have escalated to the relevant department for an urgent investigation. We will be in touch with you the soonest.

 Regards

The AA Team

Automobile Association
Automobile Association's reply13 Jan 2020, 15:47
Official
Good day
 
 Thank you for bringing the matter to our attention. 
 
 We hereby confirm that the matter has been resolved.
 
 Kind Regards,
 The AA Team