Atrocious Automobile Association

<p>What a fiasco! From 9:30pm until 1:20am, and still no service. No assistance. No sign of adriver. I was repeatedly told that someone had been dispatched, and that 911 Roadside was the service provider. The business model is wrong. By midnight I was angry, by 1:00am I was fuming. I could have had an early night and found my own way out of this faster. My view : the business model is totally wrong. If you promise assistance, provide it. the contact center agents have no power, and what I had considered to be a core competence of the AA is now outsourced to third party providers, who the client is not permitted to speak to. I don't see the point in the membership any more - I am better off taking out insurance and being able to contact the service providers directly. At least when you EVENTUALLY find out who they are, they call you back. Apologies to the young contact center agent that got my wrath in the early hours of this morning. No apologies for a scathing review. Am curious to see if this is even taken seriously. </p>