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Mpho M

1 reviews | Active since Apr 2011

10 Aug 2018, 08:42

Appalling service

I just called the AA and spoke to a rude, sarcastic and uninterested agent named Futhi. There is a way of saying things to your clients. You work in a call centre so have the decency to give great customer service. I'm truly appalled by her behaviour and am now looking for quotes from other insurance companies. Get your attitude right.

0
Replies (2)
Automobile Association
Automobile Association's reply10 Aug 2018, 10:07
Official

Good day

On behalf of everyone at AA we would like to apologize for the inconvenience you had experienced with us recently.

We will refer this matter to the relevant department for investigation and be in contact with you shortly.

Kind Regards
The AA Team

Best regards,

Automobile Association
Automobile Association's reply15 Aug 2018, 11:51
Official

Good day

Once again on behalf of everyone at AA we would like to apologize for the inconvenience you had experienced with us recently.

We hereby confirm your complaint has been resolved.

Please feel free to contact the AA should you require any assistance.

Kind Regards
The AA Team

Best regards,