1 reviews | Active since Dec 2013
Appaling service
<p>I am extremely appalled by the level of service that I havebeen recieving from AA. I have, on several occasions requested that my billing issues be fixed since january,its now june and this has not been fixed as yet. I contacted AA more than 10 times regarding this matter, subsiquently my membership has now been suspended due to your staff's extremely high level of incompetence. </p> <p> </p> <p>I spoke to several consultants (mogobo kgomo and calvin myles, the rest I do not recall their names), supervisors and even a senior sales manager regarding this matter. I was assured that this matter will be resolve however, til this day it has not been resolved. The last person I spoke to was abdul (the emergency call centre supervisor), I asked him to escaled this matter to the relevent parties and he promised me a feed back no later than monday (this was several weeks ago) I am yet to recieve such feedback.</p> <p> </p> <p>On the 14th of june I sent an email to ********** calvin.myles@aasa, ********** and ********** and guess what?till today I have not recieved any response.</p> <p> </p> <p>I have been a very happy AA client til now,Is this how AA treats its clients? </p> <p> </p> <p>I dont understand why I have to runafter AA to debit my account.</p> <p> </p> <p>Your service level is truely appalling. </p> <p> </p> <p> ********** 54</p>
Dear Itikeng
Thank you for bringing this matter to our attention. We regret the experience you have had and will conduct a comprehensive investigation into the matter.
We will be in contact with you soon.
Kind regards
AA Service Recovery
Dear Itikeng
Thank you for bringing this matter to our attention. We regret the experience you have had and will conduct a comprehensive investigation into the matter.
We will be in contact with you soon.
Kind regards
AA Service Recovery
