HP
Hennie P

1 reviews | Active since Sept 2013

07 Nov 2018, 12:05

Amp warrantys underwritten by AA warrantys a product not worth the price!

I help my father in law with his car when it broke down and he had a very similar product from Bidvest. His car broke down and because he have a hearing aid did the claim etc for him. It was so nice the service was brilliant and the guys very helpful.

I have a 2 year warranty with AA warraty. that i got when i bought my car. The dealer did not discuss it with me just put it with the sale but because of my previous experience with the bidvest product i though it would be a good idea.

They have 4 products i have the second most expensive one.

My car broke down with my AA warranties product and it take long. I had 3 parts to my claim. Yesterday i were informed about the following they will just pay out a part of the most expensive part and received this from them!

Please note Page : 8

In the event of two or more failures occurring or being reported simultaneously, only one covered part failure will be entertained with the Limit of Indemnity being that applicable to the larger of the failures or the actual cost of the repairs relating to the larger of the failures, whichever is the lesser. Repairs to the remaining failed part or parts will be for the Insured’s own account.

So if you have a AA warranty product good luck.

In the event of a breakdown you are with the wordt possible company they will not pay believe me.

Think about it your product will pay the most expensive part that is it. The strip and quote are also part of it so although they said they will pay R1250 for that when i got it that is also part of the piece above!

They are just paying out one part the most expensive part nothing else!

0
Replies (5)
Automobile Association
Automobile Association's reply08 Nov 2018, 11:15
Official
Good day 
On behalf of everyone at AA we would like to apologize for the inconvenience you had experienced with us recently. 

We will refer this matter to the relevant department for investigation and be in contact with you shortly.

Kind Regards
 The AA Team



Automobile Association
Automobile Association's reply12 Nov 2018, 15:21
Official
Good day 
Once again on behalf of everyone at AA we would like to apologize for the inconvenience you had experienced with us recently.

We hereby confirm your complaint has been resolved.

Please feel free to contact the AA should you require any assistance.


Kind Regards
 The AA Team


HP
Hennie P's update12 Nov 2018, 15:30
Reviewer Update
No that is not true. The complaint is not resolved AA just want it to look good on Hello peter. These lies is what they do it seems like. This rate getting their product was one of the worst decisions of my life. Hennie
Automobile Association
Automobile Association's reply12 Nov 2018, 16:00
Official
Good day 

We wish to confirm the AA warranty department has been in contact with you  with regards to your complaint.

I have advised the Technical department to contact you with regards to any further questions.

 
Regards

The AA Team

HP
Hennie P's update13 Nov 2018, 08:34
Reviewer Update
You did contact me After your rude response i decided to get legal advice and are in the process of taking it further. Have a nice day