Alienated Abandoned client

I had a breakdown with my vehicle near Wolmaranstad on my way to Bloemhof nature reserve. I initially called AA from my Telkom phone but the connectivity was terrible. The 2nd call the AA from someone else's phone while connectivity was better that call also terminated. Thankfully AA managed to call me back on the 2nd number, a tow was arranged to my to my destination. A couple of days later I than had to arrange for my car to be towed from Bloemhof nature reserve to PTA. Because of terrible connectivity I communicated with the same towing service that AA appointed before. This was done via SMS and WhatsApp when signal was stronger at odds hours. My assumption was that I would be able to claim back the 200 kms round trip portion back from AA once back home, due to the exceptional circumstances I did not go through AA call centre. AA would not have paid for the entire 800 km towing but I expected them to be understanding and refund only the portion they would have paid had I gone through them. Once back in PTA I called and spoke to one of the supervisors 'Kgosi' he promised to escalate my request for a refund, he said I would be called by Wednesday the latest. Alienated Abandoned is this client.