MD
Mark D
1 reviews | Active since Dec 2018
07 Jan 2019, 13:52
AAtrocious
Logged a call for a breakdown, received confirmation within seconds. It then took the AA 1 hour and 15 minutes before they even sent the electronic request to their Tow truck driver, and this was after numerous calls and being shunted from pillar to post. I maintain this service especially in case of my wife breaking down in an unsafe area. Clearly it is a waste of tiume
Helpful (0)
Replies (4)0
Replies (4)
Automobile Association's replyOfficial
07 Jan 2019, 14:12Good day
On behalf of everyone at AA we would like to apologize for the inconvenience you had experienced with us recently.
We will refer this matter to the relevant department for investigation and be in contact with you shortly.
Kind Regards
The AA Team
On behalf of everyone at AA we would like to apologize for the inconvenience you had experienced with us recently.
We will refer this matter to the relevant department for investigation and be in contact with you shortly.
Kind Regards
The AA Team
Automobile Association's reply07 Jan 2019, 14:12
Official
Good day
On behalf of everyone at AA we would like to apologize for the inconvenience you had experienced with us recently.
We will refer this matter to the relevant department for investigation and be in contact with you shortly.
Kind Regards
The AA Team
On behalf of everyone at AA we would like to apologize for the inconvenience you had experienced with us recently.
We will refer this matter to the relevant department for investigation and be in contact with you shortly.
Kind Regards
The AA Team
Automobile Association's replyOfficial
08 Jan 2019, 15:07Good Day
Once again on behalf of everyone at AA we would like to apologize for the inconvenience you had experienced with us recently.
We hereby confirm your complaint has been resolved.
Please feel free to contact the AA should you require any assistance.
Kind Regards
The AA Team
Once again on behalf of everyone at AA we would like to apologize for the inconvenience you had experienced with us recently.
We hereby confirm your complaint has been resolved.
Please feel free to contact the AA should you require any assistance.
Kind Regards
The AA Team
Automobile Association's reply08 Jan 2019, 15:07
Official
Good Day
Once again on behalf of everyone at AA we would like to apologize for the inconvenience you had experienced with us recently.
We hereby confirm your complaint has been resolved.
Please feel free to contact the AA should you require any assistance.
Kind Regards
The AA Team
Once again on behalf of everyone at AA we would like to apologize for the inconvenience you had experienced with us recently.
We hereby confirm your complaint has been resolved.
Please feel free to contact the AA should you require any assistance.
Kind Regards
The AA Team
MD
Mark D's updateReviewer Update
08 Jan 2019, 15:40Have been contacted by Byron who has explained the shortcomings and shared their plans to resolve this happening again in the future. Very nice to know that the complaint was taken seriously and that they do actually care about their customers unlike so many other organisations. Happy to continue my association with them.
MD
Mark D's update08 Jan 2019, 15:40
Reviewer Update
Have been contacted by Byron who has explained the shortcomings and shared their plans to resolve this happening again in the future. Very nice to know that the complaint was taken seriously and that they do actually care about their customers unlike so many other organisations. Happy to continue my association with them.
Automobile Association's replyOfficial
08 Jan 2019, 16:31Good day
The AA thanks you for your kind words.
Your thoughts are important to us.
RegardsThe AA Team
The AA thanks you for your kind words.
Your thoughts are important to us.
RegardsThe AA Team
Automobile Association's reply08 Jan 2019, 16:31
Official
Good day
The AA thanks you for your kind words.
Your thoughts are important to us.
RegardsThe AA Team
The AA thanks you for your kind words.
Your thoughts are important to us.
RegardsThe AA Team