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Donovan V

1 reviews | Active since Jul 2015

30 Sept 2019, 18:19

AA WARRANTY **** | NO COVER | LOOK FOR REASONS NOT TO PAY

My policy number is : AWE13628

I purchased a pre owned vehicle 4 months ago. For peace of mind an AA warranty was purchased. That is fantastic and i was really happy until........

My car kept on going into limp mode complaining that something is wrong with an injector. I spoke to the AA and was told to have the ECU taken to "Auto ECU" in Germiston as they will do the required tests.

This was done, they then sent me back to get a different type of test done.

The feedback on the report was that the ECU was damaged most likely by wiring between the injectors (This is merely a guess as they don't know for sure) - Anyway all information requested was sent to the AA to file a claim.

I then got a less than competent phone call telling me that the claim is repudiated. When asking why he told me "Water damage" -WHAT?!!?!?!?! when questioning this he changed his mind and said, sorry i was reading the wrong one.

The reason is that "We do not cover wiring" . . . . . . So now, i have to replace an ECU that is covered by a warranty that refuses to pay out based on the fact that it is "most likely" caused by wiring.

This is completely pathetic. I got the feeling from the get go that you were looking for reasons to not pay and I was right.

STAY AS FAR AWAY FROM THESE PEOPLE AS YOU CAN!!!!!

DO NOT PURCHASE AN AA WARRANTY!!!!!!! You are better off saving that money yourself atleast you then know you'll get paid.

I will never make this mistake again! AA WARRANTY ****!

0
Replies (2)
Automobile Association
Automobile Association's reply01 Oct 2019, 08:31
Official
Good day 
 
 We are sorry to hear about the experienced with us. 
 We will refer this matter to the relevant department for investigation and be in contact with you shortly.

Kind Regards
The AA Team
DV
Donovan V's update07 Oct 2019, 09:30
Reviewer Update
Stock standard response and all i received from you was en email stating :

"
Eunice Chamo <***> |
I got the massage to send the cancellation form, if you still need to cancel this please complete the attached form and send it back for processing.
Thank you
Best Regards
Eunice Chamo
*** "

Stay away from these people. Don't waste you time.

Policy number :
AWE13628
To whom it may concern,
This claim was declined based on the fact that electrical wiring is not covered.
This in my opinion is not in fact the case. I have been without a vehicle for almost a month due to the ECU fault and have been sent back and forth to your preferred testing company "Auto ECU" . The final report that they provided stated that it was caused by a power surge between wiring the injectors and the ECU.
This i feel is an inaccurate conclusion as I have taken the vehicle for a second opinion and there is absolutely nothing wrong with the wiring. I have purchased a new ECU now and it has been fitted by an RMI approved dealer with absolutely no issue. The wiring has been checked and surely if the wiring was a problem the same would have happened when they plugged in the new ECU.
I would like this claim to be looked at again as I feel that it was unfairly repudiated.
Auto ECU based the conclusion on an assumption because the ECU no longer works. They could neither confirm nor deny that wiring was the issue and what they provided is a potential cause and not in fact the real reason for the faulty ECU.
I followed your protocol as requested and provided every single bit of information you wanted only to be given a 2 minute phonecall where the agent was neither knowledgeable nor competent in terms of my submissions. In fact, i was first told that it was water damage???? When questioned I was told that he made a mistake and was looking at the incorrect file..
Based on the conversations with the call centre and reviews of your services online, I am led to believe that the AA Warranty never had any intention of paying out for this claim.
Donovan