AA Roadside (NON) Emergency Assistance

AA South Africa let me down again. Yesterday afternoon, Wednesday, 22 November 2017, I received a call from my daughter that her car does not open and it seems that the battery is flat. Her car is parked a walking distance away from her office in central Cape Town. I immediately called AA it assist. I was told by the call centre operator that my daughter will be assisted in a maximum of 60 minutes time period. I explained to the operator that once the parking area becomes empty my daughters safety is at risk for her to wait in her car. After an hour and with no clear indication that the AA technician is near or that my daughter will be assisted with a security response vehicle, I decided to drive to my daughter to secure her safety. I had to drive 35km to get to her and still no AA was there. while waiting in her car, I made 12 calls to AA with everyone promising me that they will let me know how far the technician is, but attempts in vain. After 2 hours and 35 minutes the technician arrived. it took him 3 minutes to get us going. I joined AA 7 years ago to assist my family and secure our safety. Do I still need the AA and are they really who they say they are?.

The Call Centre is useless!!!!!

a serious, unexpected, and often dangerous situation requiring immediate action: "personal alarms for use in an emergency" · [more] synonyms: crisis · urgent situation · extremity · exigency · accident · disaster · [more] arising from or used in an emergency: "an emergency operation to save his sight" · [more] synonyms: urgent · crisis · impromptu · extraordinary · alternative · substitute · [more]