AA roadside assistance is very bad

On the 2nd Jan I locked the keys in my boot, I contacted aa at around 9 in the morning I spoke to a consultant who promised that I will be assisted and their technician will come assist with locksmith, from there I never got any update, I again called at around 12, I was told the system shows that the technician is waiting for a driver to drive him, I then got a call from Rendani who explained that since I am at a rural area, they won't cover me since they don't have any service providers but if they get me the provider they have it will cost me R2800 because they cover 645 for locksmith, I said I don't have that money, the airtime I used contacting them is huge, this also happened during October were I got stuck at n1 phumulani plaza at 7 at night I called they said they will send a tow truck still I was the one calling for updates, the tow truck ended up arriving after 9 at night showing that this aa doesn't care about their clients safety