AA - Roadside Assistance - Better call a friend instead!

Please note I use this platform for negative experience and to get a reaction from those to which my negative experience involves... The AA app is a joke; I was stuck on the side of the road and the app was too busy requesting forms to be filled out instead of just coming to my aid. I have been with AA for over 10 years and this was the first time I needed help. The whole damn system left me stranded having to run around google to get contact numbers for assistance! Why am I paying Premium to be left hanging and then still being told I have to pay R9 a kilometer?! Can someone with coherent communication skills and educated savvy please explain what it is exactly Premium offers? Insurance companies now offer roadside assistance these days so surely the AA needs to step up in order to hold onto whatever members it has. R50,000-00 and more to date had better be a good reason to get some resolve and conciliation on this matter. Sort out your app and why is the Armed Response button still on the home page when it is actually a separate app??? When I hit the Roadside button CALL me, not request a questionnaire. Thank God it was not an emergency but just a breakdown!