AA needs to be more efficient

For the first time since Ive been a member .I called the AA for roadside assitance. Stuck 30km outside Upington on N14 and knowing I still have 900 km to my destination. Its pouring rain .Im freezing and alone and scared. The operator asks so many questions and then instead of hurrying the process she starts telling me I have 5 times I can call the AA for the year. Then she asks me if I have lugs for my wheels. Im sure the wheels have bolts .. and she obviously got her wires crossed if ahe wanted to know if i had lugs for towing . Oh my word seriously !! Instead of calming me down and showing empathy she's giving me that useless information whilst i'm in a state of panic. 2hrs later my tyre is changed but the best part a tow truck was sent to tow my vehicle when all I asked was for assistance to change my tyre. I distinctly told them my spare was in the boot. What dreadful service. Seriously AA. Standing on the side of a lonely road in the rain,teying to get reception .trucks passing and the water spraying on me and i must now listen to unnessary information about the policy . I suggest that next time call a client when we are not in a state of emergency and explain all other terms and conditions on the policy. I am sure the telephone call wouldnt cost much.