1 reviews | Active since Nov 2014

04 Jan 2018, 10:09

AA insured have no clue what they are doing

Item: Automobile Association
Rating: 1
Author: Philip P

Firstly I could not register a claim after a day and many calls later as no one picks up phone. After a hello peter post I was contacted and my claim taken. I received sms's to say what to do which I did. All info etc mailed to AA insured/Oakhurst on 28 Dec. Lo and behold I get the same sms's today asking for the same info. This is pathetic and this marriage between AA and oakhurst is not for me. Can somebody please explain to me why I have to communicate with AA and Oakhurst. The same happened when the new underwriter was appointed where I got phone calls and had to give a whole lot of info to both of you despite the fact that all my info is on your systems.

Helpful (0)

Replies (5)

Automobile Association's replyOfficial

04 Jan 2018, 10:53

We regret once again to hear about your experience you received.

We will further investigate this matter and be in contact with you shortly.

Sincerely
AA Service Recovery

Automobile Association's reply04 Jan 2018, 10:53

Official

We regret once again to hear about your experience you received.

We will further investigate this matter and be in contact with you shortly.

Sincerely
AA Service Recovery

Automobile Association's replyOfficial

08 Jan 2018, 09:15

Dear Phillip

One of our Insurance consultants has been in contact with you regarding your outstanding documents.

Your claim has been registered and you will be contacted soon.

Regards

AA Service Recovery

Automobile Association's reply08 Jan 2018, 09:15

Official

Dear Phillip

One of our Insurance consultants has been in contact with you regarding your outstanding documents.

Your claim has been registered and you will be contacted soon.

Regards

AA Service Recovery

Philip P's updateReviewer Update

09 Jan 2018, 20:31

Hi, What all your customers need is a communication regarding AA/ Oakhurst status so we know who we deal with. This should include a step by step instruction on claim procedures. At the moment we get bombarded from both companies and this is very confusing. Also the number to dial which appears on AA stickers seems the incorrect number. And then also I have no AA membership card.

Philip P's update09 Jan 2018, 20:31

Reviewer Update

Automobile Association's replyOfficial

10 Jan 2018, 13:13

Dear Phillip

As discussed it was confirmed that our AA Insurance consultant has been in contact with you regarding the quote which you will e-mail once received.

I have also sent you an e-mail to provide me with your address details to arrange your Membership card and stickers to be posted as requested.

Regards

AA Service Recovery

Automobile Association's reply10 Jan 2018, 13:13

Official

Dear Phillip

As discussed it was confirmed that our AA Insurance consultant has been in contact with you regarding the quote which you will e-mail once received.

I have also sent you an e-mail to provide me with your address details to arrange your Membership card and stickers to be posted as requested.

Regards

AA Service Recovery

Automobile Association's replyOfficial

25 Jan 2018, 09:04

As discussed, your claim has been resolved.

Your AA Membership card and stickers has been requested.

This will be delivered to the address you provided.

Regards

AA Service Recovery

Automobile Association's reply25 Jan 2018, 09:04

Official

As discussed, your claim has been resolved.

Your AA Membership card and stickers has been requested.

This will be delivered to the address you provided.

Regards

AA Service Recovery