1 reviews | Active since Jul 2021
AA Fair Usage policy
This business keeps changing policies almost every month, isn't there a regulator something?. They have implemented a fair usage policy that is not even stated clearly on any of their websites or handbooks, as well as tell all their agents to tell us that this was implemented some 3 years ago. this policy was updated without even communication to the members. imagine having a premium policy but you are limited like all the other plans. when someone takes a "premium plan" it means i want unlimited not a look like premium. they say after 5 claims you will pay R1200 for the 1st 40km then it will be R8 per km, so I am asking myself this, then why do i still need to be paying every month if i am going to still pay when i need the service? when i am not a member i will still be paying similar amounts just for a tow.
We hear your concerns.
The matter has been escalated to our Product development department and will be in touch with you.
We hear your concerns.
The matter has been escalated to our Product development department and will be in touch with you.
