AA. ENOUGH TO "DRIVE ME" TO DRINK!!!

I received a renewal notice from the AA. 1. The www.portservice.co,za is red flagged by every single one of my installed security software programs. Great AA that you can send stuff out like this. 2. So I click on the Link to Renew. Nope that doesn't work. 3. I try and open the attachment but I need my Membership Number which I don't have. 4. I go to the App on my phone to get my Membership Number only to find the App is out of date. Great AA. And if this had been an Emergency?? Any notification? So it is ok to put lives at risk by discontinuing the old App without directing your clients to the new App On-Line?? 5. It asks me to download the new App which is called Armed Response which I DO NOT WANT!!!!! It asks me to register the New App with my phone number to send the OTP. I tried 3x and no OTP. What a joke. So essentially, if I needed help, there would be zero way of contacting this organisation as neither App functions. 6. I see two email addresses. The "Need Help" one, *** and the originating one, ***, so I email the AA with them both. *** bounces back immediately due to security policies. 7. Today, I see my email to *** has still not been delivered. So exactly no way of contacting you.

AA, do you really expect me and others to renew subscriptions? The Service Delivery is dismal. Your software is so antiquated and you introduce a New App without informing me and even that is a dismal failure. Your emails don't work. It appears that your whole focus is punting new products, especially this Armed Response. Look after your loyal motoring customer base first and sort out your antiquated software, security and shoddy service delivery. Personally, I will not be renewing my membership after the run around I have been given to try and make a payment to a company that I am not sure is operational or has been hacked. After reading the horrific reviews on this platform, this has BIG RED FLAGS all over it. The AA, once an iconic company, founded in 1930, 7 years after the formation of the legendary ESKOM. The irony is not lost on me.