1 reviews | Active since May 2011

10 Mar 2022, 12:03

AA does not care for its clients

I'm highly dissapointed in the service I have experienced from AA.On 22 of Dec 2021,I signed up with AA and paid for a yearly subsription by the cosultant who insisted that is better for me to pay upfront for my subscription instead of the monthly subription that I initially wanted.The terms and use of the specific membership was never explained to me nor was I given a breakdown of the services offered on the specific membership.On the 05/03/2022 when I called in for assistance,the consultant informed me that my subscription has expired and to make use of AA service,I should renew my yearly subcription or pay out of pocket for assitance.I'm 8 months pregnant and was left stranded road side but AA couldnt have cared less.I was sold a product that did not cover my needs nor explained to me as long as they got their money.

0
Replies (1)
Automobile Association
Automobile Association's reply10 Mar 2022, 15:28
Official
Hi Candes

We are sorry to hear about your experience. The matter has been escalated for investigation and we will get back to you

Regards
The AA Team