AA Dismal Service!!!

Actually, I would have preferred not to rate AA. The service was dismal. Especially the Dispatch Supervisor who handled Ref #491.

He provided no feedback on the case. I left several messages for him. He returned none. I was **** to about logistics. I found out from the workshop that the AA agent arrived in van to check my car at the workshop, even though I was told that the truck had been dispatched.

I phoned @7:30 (Fri 28 Sep). It's 3pm now and my car has still not been fetched. I have been phoning AS endlessly.

I have used R50 on voice calls today. This can be confirmed by checking your incoming calls from ********** 446.

I suspect malicious activity in between the workshop and the towing company. They are 4 buildings apart.

What is going on? Why does it take 7hrs to collect a car 4 buildings away?

You have failed your SLA with your customer dismally.