HD
Haroun D

1 reviews | Active since Feb 2024

22 Feb 2024, 22:28

AA Dekra report misreprested the true state of a car.

I recently bought a car from We buy cars Mbombela. I reside in Johannesburg and bought it online based on the AA s Dekra report.

The report listed two issues: 1. Windscreen cracked 2. Right window switch/mechanism faulty so tye window does not open. The rest of the criteria was listed as very good with no additional faults.

Upon collecting the car it was in a very poor state: 1. Body work was very poor 2. Electric windows and central locking not working. 3. Suspension damaged and very noisy

None of the above was recorded in the report. The condition of the car was totally misrepresented by the AA and We buy cars. Do not trust the reports.

0
Replies (3)
Automobile Association
Automobile Association's reply23 Feb 2024, 12:15
Official
Good day Docrat.

Thank you for bringing the matter to our attention. 

One of our consultants will be in contact with you. 

Kind regards,
AA Team. 
Automobile Association
Automobile Association's reply29 Feb 2024, 15:09
Official
Good day Haroun.

 We apologize if you have not been contacted. We will follow up with the relevant department and ensure that your complaint is addressed. 

kind regards,
AA team. 
Automobile Association
Automobile Association's reply01 Mar 2024, 09:28
Official
Good day,
 
I believe one of our consultants contacted you and advised accordingly.

kind regards,
The AA team.