KB
Kent B
1 reviews | Active since Feb 2013
06 Nov 2018, 14:01
AA customer service is awful
I have been trying to assist my aged uncle get service from the AA without any luck. He is due to receive a refund for double charging him a membership fee and this is not being processed. The contact person, Amritha Singh, will not take phone calls and her email is not working. The customer service department says that she is still working there but not able to take a call.
This is causing lots of strain on an 80+ gentleman and the service is dispicable.
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Replies (2)KB
Kent B's updateReviewer Update
06 Nov 2018, 14:39Futhermore, the customer care has provided false information. It was stated a week ago that the refund was processed to find out now that it has not. Customer care has provided no other support and has left me on hold waiting to be transferred to other sections and departments. They state Amritha is the only person I can deal with - but she wont cooperate. Who else can we speak with??
KB
Kent B's update06 Nov 2018, 14:39
Reviewer Update
Futhermore, the customer care has provided false information. It was stated a week ago that the refund was processed to find out now that it has not. Customer care has provided no other support and has left me on hold waiting to be transferred to other sections and departments. They state Amritha is the only person I can deal with - but she wont cooperate. Who else can we speak with??
Automobile Association's replyOfficial
07 Nov 2018, 08:41 Good day
On behalf of everyone at AA we would like to apologize for the inconvenience you had experienced with us recently.
We will refer this matter to the relevant department for investigation and be in contact with you shortly.
Kind Regards
The AA Team
On behalf of everyone at AA we would like to apologize for the inconvenience you had experienced with us recently.
We will refer this matter to the relevant department for investigation and be in contact with you shortly.
Kind Regards
The AA Team
Automobile Association's reply07 Nov 2018, 08:41
Official
Good day
On behalf of everyone at AA we would like to apologize for the inconvenience you had experienced with us recently.
We will refer this matter to the relevant department for investigation and be in contact with you shortly.
Kind Regards
The AA Team
On behalf of everyone at AA we would like to apologize for the inconvenience you had experienced with us recently.
We will refer this matter to the relevant department for investigation and be in contact with you shortly.
Kind Regards
The AA Team