1 reviews | Active since Oct 2012
AA cannot do what its name states
<p>My vehicle broke down on Tuesday the 5th around 630pm. I called into AA 3 times that evening to arrange a tow and was on hold the first 2 times for more than 5 minutes. The third time I hung up after the first 3 minutes because I reaslised no one was going to answer yet again. "You have reached us during a busy period" repeated over and over. I tried to call AA again today and shockingly got through after being on hold for 4 minutes. Why is your holding period so long??? Someone could have bled to death waiting for you to answer. Whats the point of obtaining your services if you do not provide any assistance in an emergency situation??? </p> <p> </p> <p> </p>
Dear Mr Ramsuran
As per our telephonic conversation, we apologise for the inconvenience caused during the time you requested assistance.
Thank you for understanding.
Kind Regards
AA Service Recovery
Dear Mr Ramsuran
As per our telephonic conversation, we apologise for the inconvenience caused during the time you requested assistance.
Thank you for understanding.
Kind Regards
AA Service Recovery
Excuse me? How **** is your service???
1. It's Mrs
2. When did we speak???
3. I received a call from a bad line, I could not hear the person, I assume that was you???
4. What exactly do I understand? Other than you reiterating how bs your service is???
5. Clearly you and your employer are a joke.
If your service is free and you provide **** then that's understandable, please tell me why I should pay a full fee and receive **** service?
Can I provide half instalment this month considering I received less than half service???
Tell me why I shouldn't move to another service provider?
call me from a clear line!
It is completely baffling the ignorance and pitiful service provided.
Excuse me? How **** is your service???
1. It's Mrs
2. When did we speak???
3. I received a call from a bad line, I could not hear the person, I assume that was you???
4. What exactly do I understand? Other than you reiterating how bs your service is???
5. Clearly you and your employer are a joke.
If your service is free and you provide **** then that's understandable, please tell me why I should pay a full fee and receive **** service?
Can I provide half instalment this month considering I received less than half service???
Tell me why I shouldn't move to another service provider?
call me from a clear line!
It is completely baffling the ignorance and pitiful service provided.
Dear Mrs Ramsuran
Thank you for your response.
We wish to confirm that we have been in contact with Mr Ramsuran as we where unable to reach you on ********** 944.
Kindly provide us with a more suitable time to contact you.
Kind Regards
AA Service Recovery
Dear Mrs Ramsuran
Thank you for your response.
We wish to confirm that we have been in contact with Mr Ramsuran as we where unable to reach you on ********** 944.
Kindly provide us with a more suitable time to contact you.
Kind Regards
AA Service Recovery