AA Armed Response Lack of Confidence

I phoned the AA to ask about armed response and was put through by Festina to Refiloe. What I got from Refiloe was basically that he left hand does not know what the right hand is doing at the AA in terms of armed response. Also, Refiloe wanted to know if I had given Festina all the information about what my mother's security needs are even after I had told Refiloe exactly what I had told Festina. Refiloe's telephone manner did not instil me with confidence and I basically stopped listening. Perhaps the AA could get someone to contact me to explain to me in an erudite manner how your armed response works and to answer my questions.