A **** or just unprofessional service delivery?

I tried to pay for a new annual membership but have been unable to process the payment (1) Incorrect recipient details (2) Asked to speak to a member of the AA finance team yet when I received an email, it was yet again another salesperson (3) tried paying online but my email was nor registered so could not login (4) received 2 different membership numbers I give up! If this is a reflection of the service delivery, I will receive from the AA I am NOT interested I shall be foolish to continue my application as a new member. For attention Eugene Mnguni and Tumelo Mafole. Or is this a ****?