Worst service turned into exceptional awesome service

On the 25th of Feb 2020 I sent in my car for repairs at Auto Magic Gezina and I was given a deadline of the 13 of March for the car to be fixed. Three days before I fetched the car I received an sms stating that the insurance had approved my claim and which was inaccurate as my car was about to be fixed. The day before I could collect the car I spoke to some lady I think who told me the car would be ready by Friday and Friday it was quiet and I didn't not receive any feedback. I tried to get hold of the person who promised me the car would be fixed however she didn't bother to call me or return my calls as I was told by reception. I was frustrated that I had other plans it seemed as if no one cared as I made countless calls and a guy by the name of Lazarus Mohale called me and gave me extremely awesome service, one thing I noticed is that he listen and put himself in my shoes and went an extra mile to ensure I was helped. To cut the long story short Lazarus ensured that my car was fixed and also arranged for me to get a courtesy car while my car was being fixed for a few hours. I am so impressed with his working standards and professionalism and I hope people like Him are recognized and given the rewards they deserve, he truly delighted me and gave me peace of mind that is what client centricity is all about. Lazarus you changed my nightmare into a wonderful experience, I thank you.