Worst service ever

On the 10th of September my car went into Automagic Rivonia for repairs. When I was booking my car I was told it will take a max. of 10 working days, to my surprise I received an sms which said it will be ready on the 2nd of October. I called them and the receptionist assured me that this was just to cover themselves in case of any unforeseen delays but it will definitely not take that long and that I will be updated every morning on the progress of the repairs. I have only received 5 sms's which are so vague they really tell me nothing and when I call to get clarity the receptionist is rude and has no customer etiquette at all. On the 21st I was told my car is going to the paint shop then today again I'm told it's going to the paint shop. When I ask how many times does the car get painted I don't get a proper answer. I'm sitting without a car when I was told worst case scenario is that I will get it today now I'm told maybe Tuesday. I'm very unhappy with the service worse the lack communication.