Very very very bad service

The new definition of bad service is auto magic west-rand. Please stay far a way from this company. Their assessor is unprofessional, defensive, evasive and completely ***********.

When I booked in my car at their premises I told their assessor that following the impact of accident the display cluster had stopped working and he promised to have it checked. When I collected the car the problem had not been fixed because they had forgotten about it. I was then asked bring the car in after their head office had approved to send the car Honda for assessment.

On 26/07/24, after speaking to someone at auto magic head office, they advised me to put in a new claim with the insurer which is completely unfair on me since this mess was caused by William who keeps on communicating wrong information about the facts of the case to his colleagues . It makes no sense for auto magic to make an undertaking to fix my car, send it to Honda for 3 days, pay for the diagnostic test and later refuse to have the cluster fixed. The only plausible explanation is the R20k quotation from Honda.

I have been communicating with my insurer, king price, to intervene as this matter has been on going for over 3 months, and I'm still waiting for a satisfactory response. This is completely unacceptable. The service from auto magic is extremely bad. If you want peace of mind, Stay far away from this panelbeater!!