Very slow service

My Toyota Runx was booked in with a minor damage on the back bumper on 11 September 2019 at Auto Magic Linbro Park. The estimated completion date given by Auto Magic was 30 September 2019. I initially thought to myself that this was a long time, but the insurance company had chosen Auto magic and there was nothing I could do.

On the 30th of September the company informs me that they are awaiting delivery of the bumper from Toyota. On 2 October the call me to tell me they have no idea when the bumper will arrive.

No I sit with no car and no idea when I will get my car back.