MP
Malose P
1 reviews | Active since Aug 2021
03 Dec 2024, 07:27
Very disappointed with Auto Magic Menlyn
Unhappy with the service I am receiving from Automagic Menlyn, took my car for minor repairs and it has now been 21 days since it has been with them. You receive generic updates that you even start asking yourself what is it exactly that they are fixing because they were just meant to replace the old bumper with a new 1 and remove a small dent. very very unhappy with the service received.
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Replies (3)0
Replies (3)
Automagic's replyOfficial
03 Dec 2024, 08:10Good day Malose Phahle
I write to acknowledge receipt of your complaint and to let you know that we are currently investigating your concerns raised.
Regards,
Angie
Customer Care Auto Magic Holdings
I write to acknowledge receipt of your complaint and to let you know that we are currently investigating your concerns raised.
Regards,
Angie
Customer Care Auto Magic Holdings
Automagic's reply03 Dec 2024, 08:10
Official
Good day Malose Phahle
I write to acknowledge receipt of your complaint and to let you know that we are currently investigating your concerns raised.
Regards,
Angie
Customer Care Auto Magic Holdings
I write to acknowledge receipt of your complaint and to let you know that we are currently investigating your concerns raised.
Regards,
Angie
Customer Care Auto Magic Holdings
MP
Malose P's updateReviewer Update
05 Dec 2024, 12:03There was no communication from automagic besides extending the completion date by a further 10 days.
MP
Malose P's update05 Dec 2024, 12:03
Reviewer Update
There was no communication from automagic besides extending the completion date by a further 10 days.
Automagic's replyOfficial
05 Dec 2024, 12:18Good day
Feedback received from AM Menlyn Wed 12/4/2024 10:55 AM
· This vehicle is currently in QC so that we can have the client collect. This vehicle has a Rear Bumper stiffener and L/R Tow Hook Cover that is on back-order and set to arrive in 2 to 3 weeks time.
Feedback received from AM Menlyn Wed 12/4/2024 10:55 AM
· This vehicle is currently in QC so that we can have the client collect. This vehicle has a Rear Bumper stiffener and L/R Tow Hook Cover that is on back-order and set to arrive in 2 to 3 weeks time.
Automagic's reply05 Dec 2024, 12:18
Official
Good day
Feedback received from AM Menlyn Wed 12/4/2024 10:55 AM
· This vehicle is currently in QC so that we can have the client collect. This vehicle has a Rear Bumper stiffener and L/R Tow Hook Cover that is on back-order and set to arrive in 2 to 3 weeks time.
Feedback received from AM Menlyn Wed 12/4/2024 10:55 AM
· This vehicle is currently in QC so that we can have the client collect. This vehicle has a Rear Bumper stiffener and L/R Tow Hook Cover that is on back-order and set to arrive in 2 to 3 weeks time.