Very bad and unsatisfactory service

I want to state the very poor services and communication from Auto Services Gardens.

Since the successful processing of the claim on the31 March 2024 . My car has still not been fixed.

After numerous calls I made to ***. Every time I was being told that the part is ordered.

The last call I made I was given 9 days to wait for the part to arrive. I then received an SMS confirming the appointment 11/04/2024 @ 13:00. Upon arrival today an elderly gentlemen told me that the store guy who is Muslim is not in today.

So, they can’t get into the store to get the part. This is after I arrived at their place. He said he will call me tomorrow, which is totally unacceptable to me.

A lady who was very rude as she kept interrupting me while I was explaining the fact that I must take off work and drive my fuel just for them to send me back. Because they are not organized and care less for client care.

With regards to the car being booked. A lady talked to on the phone mentioned that the part has been ordered and will take only about 30min to fix since it’s only a back light replacement.

I am turned back because their store man is not at work. That’s very inconveniencing and plain rude.