Unproffessional service By the receptionist

<p>On monday 6/03/17 i took my car to auto magic gezina fir repairs.when we left we left our remote by mistake. Around half past 9 i called auto magic to find out if we left the remote.Allicia van der Merwe promised to call me back,i waited fir her call for 4 hours until eventuLly i called again!ther remote was there and i had to drive all the way to gezina fir the remote.but can you imagine waiting for her to call me back and have to wait for the call for 4hrs! Is this reAlly good service to your customers when i got there she never even apologised for not calling me back it was as if im making something out of nothing she was not even bothered!</p>