Unacceptable service

My mother was in a car accident before Christmas, so after a long story with the insurance, my mothers car was sent to Auto magic in Gezina. They told my mother that her car will be ready by Friday 17/2/2023. On 16/2/2023 we called to find out what time we can pick up the car, and the lady told us that the car is only getting ready for spray painting now (16/2/2023) and will not be ready the next day. Okay, why did you tell her a week ago that the car will be ready? you are supposed to know more or less how long it is going to take. She then said it will only be ready at the earlies Next week Wednesday 22/2/2023 or the LATEST next week Friday, which will be 24/2/2023.

So today, Tuesday 21/2/2023 we were informed that the car will not be ready at all this week, it will only be ready by Monday, which is then 27/2/2023 because the assembling is taking long. I called today (21/2/2023) and told them this is unacceptable how they do things... I asked that they call me back after an hour to give feedback on when my mothers car will be ready THIS week, it is now 12:48 and still no phone call. I told the lady that she does not know what she is talking about because I also work in this industry, and know how long it takes to assemble a car, and it doesn't take that long. if the painting is done, and everything else is done, then the assembling does not take a week to do. They are supposed to spray the car in a spraying booth, so that it can get dry, no matter what the weather is like.

They keep on postponing and have all kinds of excuses. my mother has to borrow a car, and every time they postpone her car, she as to arrange again to get a car somewhere to drive with. my mother told the lady about a week ago that they will have to borrow a car for her to drive with because she doesn't have an extra car, her husband was in hospital at that time so she needed a car to drive with. needless to say the lady didn't even consider that option to try and assist my mother.