This panel beater does not communicate back

My vehicle was broken into and my insurer King Price had me take my vehicle to this panel beater. This is the 5th week that they have had this vehicle and they are still waiting for a certain part. They do not let me know what is going on and I have to contact them all the time I have never had such bad service from a panel beater . I will have no alternative but to change my insurance if this is the only panel beaters that they use as they do no follow up either. Absolute bad service on both sides.