Terrible service and paint work!

My vehicle is insured with Virgin Money insurance and was booked into Automagic on 17/03/15 after being involved in an accident.As we have previously dealt with another panelbeater,we called Automagic on that same morning to notify that we will be collecting the vehicle as my insurer agreed to this.Before booking it in, we were told that the repair will be complete within 7 days (as they dealt with 80 vehicles) by Nolene and when asked if the parts can be ordered in advanced she rep**** no.After dropping of the vehicle, I received an sms stating that the vehicle estimated completion date is 2 weeks later than I was initially told.After notifying Nolene of the cancellation and collection of the vehicle, she then stated that the repair work had been started (out of 80 cars, they could not have started on my car 1st).She then stated she needed confirmation from my insurer.I contacted Virgin Money to notify Nolene to which they agreed,5 mins later they called back to say that the panelbeater had already ordered the parts and started with the repair which was not true. The vehicle was eventually ready and collected on 24/03/15,the paintwork was not 100% as you can see the file marks!!