Terrible service

<p>Hi Automagic,</p> <p> </p> <p>As i was forced by my insurance to make use of this company. I just hoped for the best.</p> <p>They didnt have a courtasy vehicle available as they dont offer that service. Luckily have avis rental on my insurance(30days). Company estimated 3weeks to repair. For the last week the car will be ready the followibg day. After speaking to the owner (Mr Raul) claimed he is dealing with the matter internally as it is unacceptable. He also promised that he will contact me the next day at 11 to let me know about the progress. Waited till 1 and nothing. When i contacted him again, holding on for 8mins he told me "things change". Now let me tell you Mr Raul, great customer service would've been to get one of your staff to contact me if you were to busy to do it, specially after committing to it. I now understand why there is also no communication from your staff.</p> <p>I'm not sure because it is a TATA and see you as poor they handle you different or if it was because my wife handled ecerything initially that they can handle woman different.</p> <p> </p> <p>All i know is that i will never make use of this company ever again if this is the service they give and have instructed my insurance exactly the same</p> <p> </p> <p> </p> <p> </p>